Privacy Policy

At Pizza Factory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactory.top, place orders, or interact with our services. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

This Privacy Policy applies to all users of pizzafactory.top and covers all personal data collected through our website, online ordering system, customer support channels, and any other interaction you may have with Pizza Factory.

1. About Us

Pizza Factory is a food service business operating in the United States. We are dedicated to delivering high-quality food products and outstanding customer service. For any privacy-related concerns, you may contact us using the details below:

2. Information We Collect

We collect various types of information in connection with the services we provide. This information can be categorized into the following types:

2.1 Personal Identification Information

When you register an account, place an order, subscribe to our newsletter, or contact us for support, we may collect the following personal information:

• Full name — to personalize your experience and process orders
• Email address — for order confirmations, account notifications, and marketing communications
• Phone number — for delivery coordination and customer support
• Billing and delivery address — including street address, city, state, ZIP code, and country
• Payment information — such as credit/debit card numbers (processed securely through third-party payment processors; we do not store raw card data)
• Date of birth — when required for age verification purposes
• Account credentials — username and encrypted password for registered users

2.2 Order and Transaction Data

We collect information related to your purchases and transactions on our platform, including:

• Order history, including items ordered, quantities, and prices
• Special instructions or dietary preferences submitted with orders
• Payment method type (e.g., credit card, digital wallet) and transaction identifiers
• Delivery preferences and scheduling information
• Promotional codes and loyalty rewards information

2.3 Usage and Technical Data

When you visit pizzafactory.top, we automatically collect certain technical and usage data, including:

• IP address — used to determine approximate geographic location and for security monitoring
• Browser type and version — to optimize website performance
• Operating system — to ensure compatibility
• Pages visited — including timestamps, duration of visits, and navigation paths
• Referring URLs — the website or link that directed you to our site
• Search terms — queries entered into our website's search function
• Click-stream data — records of actions taken on our website

2.4 Device Information

We may collect information about the device you use to access our services, including:

• Device type (desktop, tablet, mobile phone)
• Device identifiers and hardware model
• Mobile network information
• Screen resolution and display settings
• Time zone and language settings

2.5 Location Data

With your consent, we may collect precise or approximate location data from your mobile device to facilitate delivery services, show nearby locations, and improve our location-based features. You may disable location sharing at any time through your device settings.

2.6 Communications and Customer Support Data

When you contact us via email, phone, chat, or other communication channels, we may collect and retain:

• The content of your messages and communications
• Records of correspondence and support tickets
• Feedback, reviews, and survey responses you submit
• Call recordings (where permitted by applicable law and with prior notice)

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information about our use of cookies, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

Pizza Factory uses the information we collect for a variety of purposes that are necessary for providing our services and improving your experience:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup
• Managing your account and providing access to order history
• Processing payments and preventing fraudulent transactions
• Communicating order confirmations, updates, and delivery notifications
• Providing customer support and resolving complaints or disputes
• Sending important service-related notices and administrative messages

3.2 Personalization and User Experience

• Remembering your preferences, past orders, and saved addresses
• Recommending menu items based on your order history and preferences
• Customizing the content and layout of our website for your device
• Managing loyalty programs and reward points

3.3 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve website performance and functionality
• Monitoring and diagnosing technical issues
• Conducting market research and internal reporting
• Developing new products, services, and features
• Measuring the effectiveness of our website and digital content

3.4 Marketing and Communications

With your consent (where required by applicable law), we may use your information to:

• Send promotional emails, newsletters, and special offers
• Notify you about new menu items, seasonal promotions, and events
• Deliver targeted advertising on our website and third-party platforms
• Conduct contests, giveaways, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, contacting us at [email protected], or adjusting your account preferences.

3.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other applicable policies
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public
• Detecting and preventing fraud, abuse, and other harmful activities

4. Legal Basis for Processing Personal Data

Pizza Factory processes your personal data based on the following legal grounds, in compliance with applicable United States privacy laws including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act):

• Contractual necessity: Processing is necessary to fulfill your orders, manage your account, and provide the services you have requested.
• Legitimate interests: We process data to operate and improve our business, prevent fraud, and ensure the security of our systems, where our interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.
• Legal obligation: We may process data to comply with applicable laws, regulations, court orders, and legal processes.

5. Sharing Your Information with Third Parties

Pizza Factory does not sell your personal information to third parties. However, we may share your information with trusted third parties under the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist us in operating our business and providing our services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Service providers include:

• Payment processors: For secure processing of credit/debit card transactions and digital payments
• Delivery and logistics partners: For coordinating food delivery to your location
• Cloud hosting and infrastructure providers: For storing and processing data on our behalf
• Email marketing platforms: For sending newsletters and promotional communications
• Analytics providers: Such as Google Analytics, for website usage analysis
• Customer support tools: For managing support tickets and customer communications
• Fraud prevention services: For detecting and preventing fraudulent transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in response to valid requests by public authorities, including:

• Compliance with federal, state, or local laws and regulations
• Response to court orders, subpoenas, or legal processes
• Cooperation with law enforcement investigations
• Protection of the rights, property, or safety of Pizza Factory, its customers, or others
• Prevention and investigation of fraud or security incidents

5.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity or successor business. We will provide notice of any such transfer and any changes to this Privacy Policy that may result.

5.4 With Your Consent

We may share your information with third parties in other circumstances with your explicit consent. You may withdraw such consent at any time by contacting us.

6. Data Security

Pizza Factory takes the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal information stored in our databases is encrypted using robust encryption standards.
• Secure Payment Processing: Payment card information is processed by PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, using role-based access controls and multi-factor authentication.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other network security tools to protect against unauthorized access.

6.2 Administrative Safeguards

• Regular employee training on data privacy and security best practices
• Confidentiality agreements for all personnel with access to personal data
• Internal data privacy policies and procedures
• Periodic security audits and vulnerability assessments

6.3 Data Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable state and federal laws, including notification requirements under state data breach notification statutes. We maintain an incident response plan to address security incidents promptly and effectively.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. Pizza Factory respects and honors these rights in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and other applicable state privacy laws.

7.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you over the past 12 months, including the categories of data collected, the purposes for which it was collected, and the categories of third parties with whom it was shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings on our website.

7.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., where retention is required to complete a transaction, comply with a legal obligation, or exercise our legal rights). We will respond to verified deletion requests within the timeframes required by applicable law.

7.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible.

7.5 Right to Opt-Out of Sale or Sharing

Pizza Factory does not sell your personal information. However, if you are a California resident, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, you may contact us at [email protected].

7.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to purposes necessary for providing requested services. We only use sensitive personal information for the purposes described in this Privacy Policy.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. You will not receive a different level of service, quality, or pricing as a result of exercising your rights.

7.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at pizzafactory.top and using the contact form

We will verify your identity before processing your request. We will respond to your request within 45 days. If additional time is needed, we will notify you and may extend the response period by an additional 45 days, as permitted by law.

You may designate an authorized agent to make requests on your behalf. Authorized agents must provide written proof of authorization, and we may still require you to verify your identity directly with us.

8. Cookies and Tracking Technologies

Pizza Factory uses cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can manage your cookie preferences through:

• Our cookie consent banner displayed when you first visit our website
• Your browser settings, which allow you to refuse, delete, or manage cookies
• Third-party opt-out tools such as the Network Advertising Initiative opt-out page

Please note that disabling certain cookies may affect the functionality and performance of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy available on our website.

9. Data Retention

Pizza Factory retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

9.1 Retention Periods

When personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures.

10. Children's Privacy

Pizza Factory does not knowingly market to, solicit, or collect personal information from children under the age of 18. Our website, online ordering system, and marketing communications are directed at adults.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not collect, use, or disclose personal information from children under 13 years of age. If we discover that we have inadvertently collected such information, we will delete it immediately.

11. International Data Transfers

Pizza Factory is a United States-based business. Your personal information is collected, stored, and processed primarily within the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your information to the United States. We take appropriate steps to ensure that any international data transfers comply with applicable law and that your personal information receives adequate protection.

If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland and have concerns about international data transfers, please contact us at [email protected] to inquire about the appropriate safeguards in place.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Pizza Factory. This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices of those websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not imply our endorsement of the linked website's privacy practices.

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. This section supplements the general privacy rights described in Section 7 and applies specifically to California residents.

13.1 Categories of Personal Information Collected

In the preceding 12 months, Pizza Factory has collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Personal information categories listed in the California Customer Records statute (name, address, phone number, payment information)
• Commercial information (purchase history, ordering preferences)
• Internet and network activity information (browsing history on our website, search queries)
• Geolocation data (approximate location based on IP address; precise location with consent)
• Inferences drawn from personal information (preferences, interests, behavior patterns)

13.2 California "Shine the Light" Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents who have an established business relationship with us have the right to request information about whether we have disclosed personal information to third parties for direct marketing purposes. Pizza Factory does not disclose personal information to third parties for their direct marketing purposes without your consent. To make such a request, please contact us at [email protected].

13.3 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals from browsers. However, you may manage your cookie and tracking preferences as described in Section 8 of this Privacy Policy.

14. How to File a Complaint

If you have concerns about our data privacy practices or believe that we have not handled your personal information in accordance with applicable law, we encourage you to contact us first so that we can address your concerns:

• Email: [email protected]
• Website: pizzafactory.top

We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may have the right to file a complaint with the relevant data protection authority or regulatory body:

14.1 United States Regulatory Authorities

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including privacy and data security. You may file a complaint at ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints with the CPPA, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General: You may also file a complaint with your state's Attorney General office regarding data privacy violations.

15. Changes to This Privacy Policy

Pizza Factory reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users where appropriate

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us:

We are committed to resolving any privacy-related questions or concerns you may have. We strive to acknowledge all privacy inquiries within 5 business days and to resolve them within 30 business days, or within the legally required timeframe where applicable.