Terms of Service

Please read these Terms of Service carefully before using the website located at pizzafactory.top or placing any order through our food service platform. By accessing our website, creating an account, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Factory ("Company," "we," "us," or "our"), governing your access to and use of the website pizzafactory.top (the "Website"), as well as any related mobile applications, online ordering platforms, delivery services, catering services, and any other food-related services we offer (collectively, the "Services").

By accessing or using our Website or Services in any manner, including but not limited to browsing the Website, placing an order, subscribing to promotional communications, or engaging with any interactive features, you affirm that:

• You are at least eighteen (18) years of age, or if you are between thirteen (13) and seventeen (17) years of age, you have obtained verifiable parental or guardian consent;
• You have the legal capacity and authority to enter into this Agreement;
• You will comply with all applicable local, state, federal, and international laws and regulations;
• You have read, understood, and agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must immediately cease use of the Website and Services. Your continued use of the Website and Services following any modifications to these Terms shall constitute your acceptance of such modifications.

These Terms apply to all visitors, customers, registered users, and any other individuals who access or use the Website or Services in any way.

2. Description of Services

Pizza Factory is a food service business operating in the United States, specializing in the preparation and delivery of pizza and related food and beverage products. Through our Website and associated platforms, we offer the following services:

2.1 Online Ordering

Customers may browse our menu, customize food items, and place orders for pickup or delivery through our Website. Online ordering is available during our designated business hours, which are posted on the Website and subject to change at our discretion.

2.2 Delivery Services

We offer food delivery services within designated delivery zones as specified on our Website. Delivery availability, fees, estimated times, and minimum order requirements may vary depending on location, time of day, volume of orders, and other operational factors. We reserve the right to modify or discontinue delivery services, expand or reduce delivery zones, or adjust delivery fees at any time without prior notice.

2.3 Pickup / Carryout Services

Customers may place orders online or by phone for in-store pickup. Pickup orders must be collected within a reasonable time after notification that the order is ready. Pizza Factory is not responsible for food quality degradation resulting from delays in pickup after the order has been prepared and made ready for collection.

2.4 Catering and Special Orders

We may offer catering services and special group orders for events, parties, and corporate functions. Catering orders are subject to separate agreements, minimum order requirements, advance notice requirements, and deposit or prepayment terms, as communicated at the time of booking.

2.5 Promotional Programs and Loyalty Rewards

From time to time, Pizza Factory may offer promotional programs, discounts, coupons, loyalty rewards, and special offers. All such programs are subject to their own specific terms and conditions as communicated at the time of the offer. We reserve the right to modify, suspend, or terminate any promotional program at any time without prior notice.

2.6 Third-Party Platforms

Pizza Factory may also make its services available through third-party food delivery platforms, mobile applications, or aggregator websites. Your use of those third-party platforms is governed by those platforms' respective terms of service and privacy policies, and Pizza Factory does not assume responsibility for the acts, omissions, or policies of any third-party platform provider.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of the Website and Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or communicating with us;
• Maintain and promptly update your account information to ensure it remains accurate;
• Keep your account login credentials confidential and notify us immediately of any unauthorized use of your account;
• Ensure that your use of the Website and Services complies with all applicable federal, state, and local laws and regulations;
• Pay all charges incurred through your account, including applicable taxes and delivery fees;
• Use the Website and Services only for lawful, personal, non-commercial purposes unless explicitly authorized in writing by Pizza Factory.

3.2 Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Fraudulent Conduct: Placing fraudulent orders, using fraudulent payment methods, submitting false chargebacks, or engaging in any deceptive conduct in connection with the Services;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, our servers, databases, or any systems or networks connected to our Services;
• Interference: Using any automated tools, bots, scrapers, crawlers, or data mining software to access, collect data from, or interfere with the Website without our express written consent;
• Harassment: Harassing, threatening, intimidating, or abusing any Pizza Factory employee, agent, contractor, or other customer in any manner;
• Intellectual Property Infringement: Reproducing, distributing, modifying, or creating derivative works of any content on the Website without express written authorization from Pizza Factory;
• Malicious Code: Uploading, transmitting, or distributing viruses, malware, ransomware, or any other malicious code that could damage, disable, or impair the Website or our systems;
• Impersonation: Impersonating any person or entity, including any Pizza Factory employee or representative, or misrepresenting your affiliation with any person or entity;
• Unlawful Use: Using the Website or Services for any purpose that violates any applicable local, state, federal, or international law or regulation;
• Commercial Exploitation: Selling, reselling, or commercially exploiting any aspect of the Services without express written authorization;
• Circumvention: Attempting to circumvent any security feature, access control, or usage restriction implemented on the Website.

Pizza Factory reserves the right, in its sole discretion, to investigate and take appropriate legal and technical action against any user who violates these provisions, including suspending or terminating the user's account, refusing service, and referring matters to law enforcement authorities.

4. Intellectual Property Rights

All content, materials, and elements available on the Website, including but not limited to text, graphics, logos, images, photographs, illustrations, audio and video clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website (collectively, "Content"), are the exclusive property of Pizza Factory or its content suppliers and are protected under applicable United States intellectual property laws, including federal copyright laws, trademark laws, trade dress laws, and other applicable intellectual property laws and international treaties.

4.1 Trademarks

The Pizza Factory name, logo, trade dress, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Factory. You may not use any such marks without our express prior written permission. All other names, logos, product and service names, designs, and slogans appearing on our Website are the trademarks of their respective owners.

4.2 Limited License

Subject to your compliance with these Terms, Pizza Factory grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and Services solely for your personal, non-commercial use. This license does not include any right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Content or Website;
• Modify, create derivative works of, or reverse engineer any part of the Website;
• Use data mining, robots, or similar automated data gathering and extraction tools on the Website;
• Remove any copyright, trademark, or other proprietary notices from the Website or Content.

Any unauthorized use of the Content or Website terminates the limited license granted herein.

4.3 User-Submitted Content

If you submit reviews, comments, feedback, photographs, or any other content to the Website or to our social media pages ("User Content"), you grant Pizza Factory a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe any third-party intellectual property rights.

5. Payment Terms

5.1 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or service charges unless expressly stated. The price applicable to your order will be the price displayed at the time you complete and submit your order.

5.2 Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods as specified on the Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize Pizza Factory to charge your payment method for the total amount of your order, including applicable taxes and fees.

5.3 Taxes

You are responsible for all applicable federal, state, and local taxes associated with your purchase. Pizza Factory will collect and remit applicable sales taxes as required by law.

5.4 Refunds and Cancellations

Once an order has been submitted and confirmed, it may not be possible to cancel or modify it, as food preparation may have already begun. If you experience a problem with your order, including missing items, incorrect items, or quality issues, please contact us at [email protected] within twenty-four (24) hours of receiving your order. Refunds or credits will be issued at our sole discretion and may be provided as account credits, replacement orders, or refunds to your original payment method depending on the circumstances.

5.5 Chargebacks and Disputed Charges

If you initiate a chargeback or dispute with your financial institution without first contacting us to attempt to resolve the issue, we reserve the right to suspend or terminate your account and dispute the chargeback. Fraudulent chargebacks may be reported to appropriate authorities and may constitute a violation of applicable law.

6. Disclaimers

6.1 As-Is Basis

THE WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIZZA FACTORY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

6.2 No Warranty of Accuracy

Pizza Factory does not warrant that the information on the Website, including menu items, pricing, nutritional information, allergen information, or availability, is accurate, complete, current, or error-free. Menu items, ingredients, and preparation methods may change, and customers with food allergies, dietary restrictions, or other health concerns are strongly encouraged to contact us directly at [email protected] before placing an order.

6.3 Allergen and Dietary Disclaimer

Our food products are prepared in facilities that handle common allergens including but not limited to wheat, gluten, dairy, eggs, tree nuts, peanuts, soy, and fish. While we take reasonable precautions, we cannot guarantee that any menu item is completely free from any allergen. Customers with severe allergies consume our products at their own risk. Pizza Factory is not responsible for allergic reactions resulting from consumption of our food products.

6.4 Service Interruptions

Pizza Factory does not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We reserve the right to modify, suspend, or discontinue the Website or any portion thereof at any time without notice or liability.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL PIZZA FACTORY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL ELEMENTS TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY.

IN ALL CASES, PIZZA FACTORY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100.00) OR (B) THE TOTAL AMOUNT YOU PAID TO PIZZA FACTORY IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some states do not allow the exclusion or limitation of certain damages. In such states, our liability shall be limited to the greatest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Factory, its parent company (if any), subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or publicity rights;
• Any User Content you submit, post, transmit, or otherwise make available through the Website;
• Your fraudulent or intentionally wrongful conduct;
• Any dispute between you and another user of the Website or Services.

Pizza Factory reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with Pizza Factory's defense of such claim. You agree not to settle any such matter without the prior written consent of Pizza Factory.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Factory's principal place of business is located, without regard to any conflict of law principles that would require or permit the application of the laws of any other jurisdiction.

For consumers located in the State of California, these Terms shall also be interpreted and enforced in compliance with applicable California state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California's Unfair Competition Law (Business and Professions Code § 17200 et seq.), and the California Consumer Legal Remedies Act (Civil Code § 1750 et seq.) where applicable.

Subject to the dispute resolution provisions set forth below, any legal suit, action, or proceeding arising out of or relating to these Terms or the Services shall be instituted exclusively in the federal or state courts of competent jurisdiction in the United States. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to contact Pizza Factory at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. Pizza Factory will attempt to resolve the dispute informally within thirty (30) days of receipt of your written notice. This informal dispute resolution process is a prerequisite to initiating any arbitration or litigation.

10.2 Binding Arbitration

If the dispute cannot be resolved informally within thirty (30) days, you and Pizza Factory agree to resolve any and all disputes, claims, or controversies arising out of or relating to these Terms, the Website, or the Services exclusively through final and binding arbitration, rather than in court, except as otherwise provided herein. The arbitration shall be conducted by a recognized arbitration organization under its then-current rules and procedures. The arbitration shall be conducted in English and shall take place in the United States. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

YOU AND PIZZA FACTORY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

10.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

10.5 Opt-Out Right

You have the right to opt out of the binding arbitration and class action waiver provisions within thirty (30) days of first accepting these Terms by sending written notice to [email protected] with the subject line "Arbitration Opt-Out." If you opt out, neither party will be required to participate in binding arbitration with respect to disputes between you and Pizza Factory, and such disputes shall be resolved in the courts described in Section 9.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you continue to access or use the Website or Services or maintain an account with Pizza Factory.

11.2 Termination by You

You may terminate your account and cease use of the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for any outstanding orders.

11.3 Termination by Pizza Factory

Pizza Factory reserves the right, in its sole discretion, to suspend or terminate your access to the Website and Services, with or without notice and without liability to you, for any reason, including but not limited to:

• Violation of these Terms or any applicable law;
• Conduct that is harmful, fraudulent, abusive, or otherwise objectionable;
• Non-payment of amounts due;
• Repeated or egregious violations of our policies;
• Requests from law enforcement or government authorities;
• Cessation of our business operations.

11.4 Effect of Termination

Upon termination of your account or these Terms for any reason, your right to access and use the Website and Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to Sections 4 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 9 (Governing Law), 10 (Dispute Resolution), and 14 (Severability).

12. Changes to Terms

Pizza Factory reserves the right to modify, update, or replace these Terms at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and may, at our option, provide additional notice through the Website, by email to registered users, or through other means we deem appropriate.

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must discontinue your use of the Website and Services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check these Terms regularly.

13. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information in connection with your use of our Services. By accepting these Terms, you also acknowledge and agree to our Privacy Policy.

To the extent you are a resident of the State of California, our Privacy Policy also addresses your rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including your rights to know, delete, correct, opt-out of sale, and non-discrimination with respect to your personal information.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The parties agree that, to the extent any provision of these Terms is found to be void or unenforceable, the intent of the parties as expressed in the remaining provisions should be given full effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference herein, constitute the entire agreement between you and Pizza Factory with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, both written and oral, between you and Pizza Factory regarding such subject matter.

No waiver by Pizza Factory of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Pizza Factory to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

16. Force Majeure

Pizza Factory shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, civil unrest, war, terrorism, labor disputes, power outages, internet or telecommunications failures, supply chain disruptions, or any other event that constitutes a force majeure event under applicable law. In such circumstances, Pizza Factory's obligations shall be suspended for the duration of the force majeure event.

17. Miscellaneous

17.1 No Agency Relationship

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between you and Pizza Factory. You do not have the authority to bind Pizza Factory to any obligation.

17.2 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of Pizza Factory. Pizza Factory may freely assign or transfer these Terms without restriction. Any assignment in violation of this Section shall be null and void.

17.3 Headings

Section headings in these Terms are for convenience only and have no legal or contractual effect.

17.4 Electronic Communications

By using the Website and Services and providing your email address, you consent to receive electronic communications from Pizza Factory, including order confirmations, receipts, promotional materials, and other operational communications. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

17.5 Compliance with the FTC Act

Pizza Factory is committed to complying with the Federal Trade Commission Act (FTC Act) and all FTC rules and guidelines applicable to food businesses and online commerce. We do not engage in unfair or deceptive acts or practices in connection with the Services.

18. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or our Services, please contact us using the information below:

We will endeavor to respond to all inquiries within a reasonable time, generally within five (5) to seven (7) business days. For urgent matters, including food safety concerns or serious complaints, please mark your communication as urgent in the subject line of your email.

These Terms of Service were last updated on May 20, 2026. Your continued use of the Pizza Factory website and services after this date constitutes your acceptance of these Terms.